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Data Protection Regulation

Names and responsible persons

The address of the English version of our website is: http://www.madeira-holidayhomes.com

Responsible for these pages are Stefanie Seimetz and Dr. Ulrich Meier. Data protection officer is Stefanie Seimetz. Madeira Holiday Home is operated by the company Casa Vital Lda. with headquarters at 9360-218 Ponta do Sol, Rua Principe D. Luis 22, Madeira, Portugal.


Collection of personal data

Any information from booking forms and all other mail contacts are stored on the server for a maximum period of ten years. We keep invoices and billing data in accordance with the portuguese regulations, which also means with our tax consultant. All contacts with our customers are only stored within the business premises of Casa Vital Lda.
We have to store all billing information for the Portuguese tax authorities: this includes customer name, nationality, name of the holiday home, dates of stay and prices.All of the data held by us including the bank details are those, and only those which our customers send to us, in order to process the holiday home booking.
All data remains internal to the company and will in no case be passed on to third parties.
We retain all of the data within the scope of an enquiry and where applicable of the booking. If you wish, we delete your data from our system - eg. telephone numbers or e-mail addresses, but not the data required for invoicing, as mentioned above.

Comments and registration

Since visitors cannot post comments on the site, we do not collect any data that would appear in the comment form. There is also no possibility to register on this website or to directly influence the content as a user.


Request, booking and right of withdrawal

Requests and bookings are made by e-mail. As stated above, customers' data will only be kept within the time limits prescribed by law in Portugal and will not be disclosed to third parties. For the invoicing the above-mentioned data must be passed to the Portuguese tax office.
The right of withdrawal follows from our favourable cancellation regulations, which you will find in the section "General Terms and Conditions".


Cookies and
embedded content from other websites

Posts on this site may contain embedded content (eg videos, pictures, posts, etc.). Embedded content from other websites behave exactly as if the visitor had visited the other website (in our case especially google.maps).
These web sites may collect data, use cookies, embed additional tracking services, and record interaction with this embedded content, if you have an account and are logged in to this site.

Web-tracking ist not performed for statistical purposes.

General Terms and Conditions

Reservation and cancellation policy

With our booking confirmation and your payment of the deposit, a contract for the reservation of your holiday home for the selected date will be concluded.

If needed, the following cancellation conditions apply:

For arrivals in the months of October to May (except at the end of the year, see below)

Cancellation up to 42 days before arrival: We will pay the deposit back to your account, minus a processing fee of EUR 50, -.
Cancellation 42 to 15 days before arrival: we keep the deposit as a compensation payment.
Cancellation from the 14th day before arrival: 50% of the total amount due, minus final cleaning fee or other additional costs
If guests do not start their holiday on the day of arrival, the total amount is due ("no show").
We recommend our guests to take out a travel cancellation insurance.


For arrivals from June to September and for the period from 15th to 30th December

Cancellation up to 90 days before arrival: We will pay the deposit back to your account minus a processing fee of EUR 50, -.
Cancellation 89 to 28 days before arrival: We keep the deposit as a compensation payment.
Cancellation 27 to 15 days before arrival: 50% of the total amount due, minus final cleaning fee or other additional costs
Cancellation from the 14th day before arrival: 80% of the total, minus final cleaning fee or other additional costs
If guests do not start their holiday on the day of arrival, the total amount is due ("no show").
We recommend our guests to take out a travel cancellation insurance.

Madeira Holiday Home is operated by Casa Vital Lda, Rua Principe. Luis 22, 9360-218 Ponta do Sol. Payments are made in EUR, the basis of any invoicing is the Portuguese law.
The place of jurisdiction is Madeira,Portugal.


Complaints

We always try to accurately describe the holiday accommodations through text descriptions and photos, as well as in mail correspondence or any phone calls. Usually we succeed and the guests find exactly what they expected. Should a guest be dissatisfied, in the past we have always found a way to satisfy the guest's expectations through changes or improvements.
Madeira-Ferienhaus / Casa Vital considers itself as an intermediary between holiday home guest and holiday home owner. It is clear that neither a wonderful view nor a swimming pool can be conjured up just like that, but what is "feasible" will be implemented as quickly as possible. Should this involve financial expense, we will clarify with the guests and home owners beforehand, who will take over the costs.

Building sites

Building sites in the neighborhood or road works are not announced a long time in advance in Madeira. As soon as we become aware of such works, we inform the guests who have booked the concerning house. In these cases, a free cancellation (with reimbursement of payments already made) is possible. If available, the guest may move to another holiday home.It is in our interest, that our guestsenjoy their vacation and relax. Goodwill on our side and on the side of the owners, has over the past two decades, meant that any unpredictable inconvenience did not affect the pleasure of the guest's holiday. In order to minimize conflicts, we base our dialogue on the so-called "Frankfurt table for travel law".