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Privacy regulation

Privacy Regulation

Names and responsible persons

The address of our website is: http://www.madeira-holidayhomes.com

Responsible for these pages are Stefanie Seimetz and Dr. Ulrich Meier. Data protection officer is Stefanie Seimetz. Madeira holiday home is operated by the company Casa Vital Lda. with headquarters in 9360-218 Ponta do Sol, Rua Principe D. Luis 22, Madeira, Portugal.

Collecting personal data

Any information from booking forms and all other mail contacts are stored on the server for a maximum period of ten years. We keep invoices and billing data in accordance with the portuguese regulationsl, which means also with our tax consultant.

We have to insert all billing information to the Portuguese tax authorities, this is name, nationality, name of the holiday home, dates of stay and price. All data available to us including bank details are exclusive to make your booking perfect.

All data remains internal to the company and will in no way be passed on to third parties.

If you wish, we delete your data from our system - eg. Telephone numbers or e-mail addresses, but not the data required for invoicing, see above.

Comments and registration

Since visitors can not post comments on the site, we do not collect any data that would appear in the comment form. There is also no possibility to register on this website or to directly influence the content as a user.

Booking form and right of revocation

Here the customers enter the data necessary for a booking. As stated above, these data will only be kept within the time limits prescribed by law in Portugal and will not be disclosed to third parties.

The right of revocation results from our favorable cancellation regulations, which you will find in the section terms of service.

Cookies and web tracking

Cookies are not set. Web tracking not performed for statistical purposes.

Embedded content from other websites

Posts on this site may contain embedded content (eg videos, pictures, posts, etc.). Embedded content from other websites behave exactly as if the visitor had visited the other website (in our case especially google.maps).

These sites may collect data, use cookies, embed additional tracking services, and record interaction with this embedded content if you have an account and are logged in to this site.

terms of service

Reservation and cancellation policy

With our booking confirmation and your payment of deposit, a contract for the reservation will be concluded.

If necessary, the following cancellation conditions apply:
For arrivals in the months of October to May (except end of the year, see below)

Cancellation up to 42 days before arrival: We will pay the deposit back to your account, minus a processing fee of EUR 50, -.
Cancellation 42 to 15 days before arrival: we keep the deposit as a compensation payment.
Cancellation from the 14th day before arrival: 50% of the total amount, minus final cleaning fee or other additional costs
If guests do not start their holiday on the day of arrival, the total amount is due ("no show").

We recommend our guests to conclude a travel cancellation insurance.

For arrivals from June to September and for the period from 15 to 30 December

Cancellation up to 90 days before arrival: We will pay the deposit back to your account minus a processing fee of EUR 50, -.
Cancellation 89 to 28 days before arrival: We keep the deposit as a compensation payment.
Cancellation 27 to 15 days before arrival: 50% of the total amount, minus final cleaning fee or other additional costs
Cancellation from the 14th day before arrival: 80% of the total, minus final cleaning fee or other additional costs

If guests do not start their holiday on the day of arrival, the total amount is due ("no show").

We recommend our guests to conclude a travel cancellation insurance.

Madeira holiday home is operated by Casa Vital Lda, Rua Principe. Luis 22, 9360-218 Ponta do Sol. Payments are made in EUR, the basis of any invoicing is the Portuguese law.

The place of jurisdiction is Madeira.

Complaints

We always try to accurately describe the holiday accommodations through text and photos, as well as in mail correspondence or possible phone calls. Usually we succeed and the guests find exactly what they expected. Should a guest be dissatisfied, in the past we always found a way to satisfy his expectations by modifications or improvements.

Madeira-Ferienhaus / Casa Vital sees itself as an intermediary between holiday home guest and holiday home owner. It is obvious that neither a certain view nor a swimming pool can be made, but any help is implemented as quickly as possible.

Construction sites in the neighborhood or road works are not announced long term in Madeira. As soon as we become aware of such work, we inform the guests who have booked this house. In these cases, a free cancellation (with reimbursement of payments already made) is possible. If available, the guest may move to another house.We want our guests to enjoy their vacation and to relax. Goodwill on our side on the side of the owners has over the past two decades meant that any unpredictable inconvenience did not affect the holiday pleasure. In order to minimize conflicts, we base our dialogue on so-called "Frankfurt table for travel law".